Shipping and Return Policies

Shipping Policy 

Guaranteed delivery of all in-stock materials within two weeks after receipt of order. Orders placed after 1 p.m. (CST) will ship the following business day. Orders are typically fulfilled within two (2) business days. A street address is required for proper delivery. PO boxes may be undeliverable or incur additional charges. 

Return Policy

Returns and adjustments are accepted within 10 days of our date of shipment with no charge for restocking. Within 11-30 days, there is a 20% restocking charge. Over 30 days from our date of shipment, returns are not accepted. No returns or adjustments for foreign orders or opened computer programs, or digital publications. 

All physical returns must be in original sellable condition. Please include a copy of the packing slip; a letter stating why you are returning your purchase; and what adjustment you desire. Reimbursement is limited to the publication or software cost only as shown herein. Failure to provide the requested information may cause a delay. Send returns to: CRSIDistribution Center, Attn: Customer Returns, 933 N. Plum Grove Rd., Schaumburg, IL 60173 

Foreign Orders 

Orders shipped outside the U.S. must be prepaid in U.S. funds. Call 847-517-1200, fax 847-517-1206, email[email protected] or write for postage quote and/or proforma invoice: CRSIDistribution Center, Attn: Customer Service, 933 N. Plum Grove Rd., Schaumburg, IL 60173 

Customer Service

Our customer service staff is on duty Monday through Friday, 9:00 a.m. to 4:30 p.m. (CST). Call 1-800-328-6306 for any customer service inquiry or to place on order. 

Pricing Policy 

CRSIreserves the right to revise any software or publication shown and change prices without notice and without incurring obligation. Member prices stated herein are only for CRSI members unless otherwise authorized. 

Federal Tax ID